What is your 30-Day Risk-Free Trial?
Our 30-Day Risk-Free Trial* is designed to ensure that you are satisfied with CircleDNA Premium. As a first-time buyer, we are confident that our product will continuously take you to new heights when it comes to your health - now and in the future - that you will want to keep the handy information available past 30 days.
When does my Risk-Free Trial period begin?
Your Risk-Free Trial period begins the day you receive your DNA results. You should also receive an email alerting you that your results are ready.
Do I have to pay for your service in full before I trial the CircleDNA test?
Yes, by credit card or through PayPal™. As long as you request a refund within 30 days of becoming eligible (see question 4), we will return the full amount charged.
How do I become eligible for a refund?
We will be sad to see you go. Please refer to the conditions below to qualify for a refund:
- Completion of consultation provided by our team of Genetic counselors
- You are seeking a refund for the CircleDNA Premium product.
- The refund is requested within 30 days of receiving your CircleDNA results.
Please note that we are unable to offer our risk-free trial service to Premium kits bought via third-party retailers. In order to qualify for our risk-free trial service, you must purchase your CircleDNA Premium through our website with a valid order number.
- For customers who purchased Premium kits with the “Buy 1 Get 1” offer, in order to become eligible for a full refund of your entire order – you will need to complete the Genetic consultations for both of the Premium kits in your order. For example, if a customer purchased a total of 2 Premium kits and only completed the Genetic consultations for 1 Premium kit, only a partial refund (value of 1 Premium kit) will be issued.
- The 30-Day Risk-Free Trial is only applicable for Premium kits purchased from CircleDNA.com or at the Circle by Prenetics Retail Store. Upgrade kits via the Circle App are also eligible.
Once the above conditions have been satisfied, please email care@circledna.com with your full name and order number. Please allow 3 business days for your application to be processed, you will then receive a confirmation email. For more information, please refer to our terms and conditions.
Please note that your account/ report will be removed from the database if you wish to exercise this policy.
*Exclusions apply: The Risk-Free Trial may not be applicable for Premium kits purchased on special offers during sales periods. Please refer to the specific sales campaign directly for refund/ cancellation eligibility.