Return from Malaysia

The following instructions are only applicable to customers returning from Malaysia.

Important Notice: 

1. You must return your sample from the same country where your purchase was delivered to. 
2. Each collection kit comes with a prepaid shipping label placed inside the box. Do not remove the return air waybill, commercial invoice, and FedEx Pak.
3. Before preparing your sample for shipment, make sure to activate your kit and collect your sample. Your saliva sample is stable at a wide range of temperatures once it is mixed with the DNA stabilization buffer liquid, but we recommend that you ship your collected sample to the laboratory at your earliest convenience.
4. Please make sure the barcode is well labelled on the test tube.
   

1. Understanding Your Prepaid Shipping Materials

You should have one set of the below return shipping items, which includes:  

• 1 x FedEx Clinical Pak
• 1 x Prepaid Return Shipping Air Waybill  
• 1 x Commercial Invoice 

Please do not throw away any of these items, as removing the documentation could cause delays or failure of your sample’s return shipment to our laboratory. 

FedEx Pak
Prepaid Return Shipping Air Waybill  (4 copies)
Commercial Invoice (3 copies)

If you are not able to find the return documents, please email us at [e-mail] with the below information, with Subject "[Pick-Up Request MY]". Our team will help to regenerate them for you:

• Kit Barcode(s) for pick-up
• Contact Name
• Pick-up Address
• City
• Post Code
• Phone Contact No.

2. Preparing Your Sample For Shipment

Please activate your kit using the CircleDNA mobile app before returning your sample.

3. Returning Your Sample

You may choose to return your sample in one of two ways:

• Option A) Drop-off at any FedEx Service Centre; or,
• Option B) Schedule a Pick-up from FedEx 

Option A: Drop-off at any FedEx Service Centre 
 
For customers in Malaysia, we suggest for you to drop off the package at any FedEx service centre

Please remember to keep your 12-digit tracking number to track your shipment progress.

Option B: Schedule a Pick-up from FedEx

Alternatively, you may also choose to schedule a pick-up from FedEx. 

Please follow the instructions below to schedule a FedEx courier pickup to return your sample to Circle:

1. Call your local FedEx hotline in Malaysia: 1800-88-6363 (Note: FedEx service may operate on your local holiday schedule. Click here for more information)
2. Press "0" to speak directly with a FedEx customer service representative
3. Please mention "Prenetics Shipment" and needs pick-up to the FedEx customer service representative
4. Arrange for a courier pickup.
5. Lastly, please remember to keep your 12-digit tracking number to track your shipment progress.

 

4. What Happens Next 

Once your sample reached our laboratory, you will be able to receive the most updated status of your sample. It takes up to 3 business days for sample registration. Once the registration is done, an update will be shown on the CircleDNA app accordingly.

It may take up to 18 business days to analyze your DNA and generate your personalized Circle Exome results for you.

You can find up-to-date information about your sample during our lab processing procedure, by checking directly in your CircleDNA mobile app. 

Note: 

• Please see the following sites, if you are: 
  
  • Mailing from Hong Kong
  • Mailing from the United Kingdom
  • Mailing from Rest of the World