How do I return my sample?

Important Notice: 

1. You must return your sample from the same country where your purchase was delivered to. 
2. Please make sure to activate your kit to connect your sample to your CircleDNA Account prior to returning. 
3. Please do not throw away any of your return material(s), as removing the documentation could cause delay or failure of your sample return.

1. Understanding Your Prepaid Shipping Materials

Kindly note that all return shipping items are already prepaid by CircleDNA and this is a complimentary service that we provide to all our CircleDNA customers and will be at no additional cost to you when you return your sample. CircleDNA does not assume responsibility for any charges incurred if a return shipment is independently arranged through a courier of your choice without prior approval or authorization from the CircleDNA team. Refunds for such expenses will not be provided.

Included with each Circle kit order, you may receive additional return shipping items, pending on your location. Please do not throw away any of these items, as removing the documentation could cause delays or failure of your sample’s return shipment to our laboratory. 

2. Preparing Your Sample For Return

Before preparing your sample for return, please ensure that you have activated your kit using the CircleDNA mobile app.

1. After you have collected your sample, seal it in the specimen bag and place it in the return box. 
2. Please only return the white "DNA Collection Kit" box and you do not have to return the black/colored outer box.
3. If you have more than 1 Circle Kit in the same order, you may return all samples with the same provided return materials.
4. Please contact us at [e-mail] if you require additional return materials.
5. We recommend that you arrange for the return of your sample at your earliest convenience. 
   
   

3. Returning Your Sample

Please refer to the below for reference links which will give you more detailed instructions on how to return your sample to our laboratory. 

• Mailing from Hong Kong
• Return with DHL
• Return with FedEx

4. What Happens Next 

Once your sample reaches our laboratory, it may take up to 18 business days to receive your personalised results. You can find up-to-date information about your sample during our lab processing procedure, by checking directly in your CircleDNA mobile app.