Important Notice:
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1. Understanding Your Prepaid Shipping Materials
Kindly note that all return shipping items are already prepaid by CircleDNA and this is a complimentary service that we provide to all our CircleDNA customers and will be at no additional cost to you when you return your sample.
Included with each Circle kit order, you may receive additional return shipping items, pending on your location. Please do not throw away any of these items, as removing the documentation could cause delays or failure of your sample’s return shipment to our laboratory.
2. Preparing Your Sample For Return
Before preparing your sample for return, please ensure that you have activated your kit using the CircleDNA mobile app.
- After you have collected your sample, seal it in the specimen bag and place it in the return box.
- Please only return the white "DNA Collection Kit" box and you do not have to return the black/colored outer box.
- If you have more than 1 Circle Kit in the same order, you may return all samples with the same provided return materials.
- Please contact us at care@circledna.com if you require additional return materials.
- We recommend that you arrange for the return of your sample at your earliest convenience.
3. Returning Your Sample
Please refer to the below for reference links which will give you more detailed instructions on how to return your sample to our laboratory.
4. What Happens Next
Once your sample reaches our laboratory, it may take up to 18 business days to receive your personalised results. You can find up-to-date information about your sample during our lab processing procedure, by checking directly in your CircleDNA mobile app.