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Sample Return Instructions (Mail from Hong Kong)

  • Updated
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Important Notice: 

  1. You must return your sample from the same country where your purchase was delivered to. 
  2. Please make sure to activate your kit in your CircleDNA Account prior to returning. 
  3. Please make sure the barcode is well labelled on the test tube.
    barcode1.png

Your DNA sample is stable at a wide range of temperatures once it is mixed with our stabilisation buffer liquid in your collection tube, but we encourage you to ship your collected sample to us at your earliest convenience.

1. Preparing Your Sample For Shipment

Before preparing your sample for return, please ensure that you have activated your kit using the CircleDNA mobile app.

  1. After you have collected your sample, seal it in the specimen bag and place it in the return box. 
  2. We recommend that you arrange for return of your sample at your earliest convenience. 


2. Returning Your Sample

You may choose to return your sample in one of three ways:

  • Option A) Fill out the form online to schedule a pickup or,
  • Option B) Drop-off at CircleDNA Quarry Bay Office 
  • Option C) Drop-off at Circle by Prenetics Store (until 30 Sept 2022)

 

Option A: Fill out the pickup form online to schedule a pickup

Please fill out the form here to schedule the sample pick-up. 

*Next-day pick-up is available for requests submitted before 5 pm HKT (Monday - Sunday)

You can schedule up to 5 samples on each form. 

Outlying Island pick-up request has to be submitted 2 days in advance. 

 

Pick-up service is not applicable to the restricted areas below:

Sha Tau Kok, Pui O, Ngong Ping, Tai O, Cheung Sha and Tong Fuk

 

Option B: Drop-off at CircleDNA Quarry Bay Office and CircleDNA store

Alternatively, you may choose to drop off your sample directly at our CircleDNA Quarry Bay Office.  

Address:

7F Prosperity Millennia Plaza

663 King's Road, Quarry Bay

Hong Kong

Operating Hours:

Mon-Sat  between 9 am to 5 pm; except for Hong Kong Public Holidays 

 

Option C) Drop-off at Circle by Prenetics Store (until 30 Sept 2022)

You can drop off your sample at any of our Circle by Prenetics stores. For store addresses and opening hours: click here. (Lunch hour: 3 pm-4 pm)

 

3. What Happens Next 

Once your sample reached our laboratory, you will be able to receive the most updated status of your sample. It takes up to 3 business days for sample registration. Once the registration is done, an update will be shown on the CircleDNA app accordingly.

It may take up to 18 business days to analyze your DNA and generate your personalized Circle Exome results for you.

You can find up-to-date information about your sample during our lab processing procedure, by checking directly in your CircleDNA mobile app. 


Note: 

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