Important Notice:
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Your DNA sample is stable at a wide range of temperatures once it is mixed with our stabilisation buffer liquid in your collection tube, but we encourage you to ship your collected sample to us at your earliest convenience.
1. Preparing Your Sample For Shipment
Before preparing your sample for return, please ensure that you have activated your kit using the CircleDNA mobile app.
- After you have collected your sample, seal it in the specimen bag and place it in the return box.
- We recommend that you arrange for return of your sample at your earliest convenience.
2. Returning Your Sample
You may choose to return your sample in one of three ways:
- Option A) Fill out the form online to schedule a pickup or,
- Option B) Drop-off at CircleDNA Quarry Bay Office
- Option C) Drop-off at Circle by Prenetics Store
Option A: Fill out the pickup form online to schedule a pickup
Please fill out the form here to schedule the sample pick up.
*Next-day pick up is available for requests submitted before 5 pm HKT (Monday - Sunday)
You can schedule up to 5 samples on each form.
Pick up service is not applicable to the restricted areas below:
New Territories:
Brides Pool, Mong Tseng Wai, Nim Wan, Sheung / Ha Pak Nai, Nam Sang Wai, Lung Kwu Tan, Lady MacLehose Holiday Village, Wong Shek Pier, High Island Reservoir, Po Toi O, Tai Au Mun, Yung Shue O, Tai Mong Tsai, Pak Tam Chung, Kam Shan, Tseng Tau, Ma On Shan Tsuen, Sha Tau Kok, Ta Shek Wu, Luk Keng, Wu Kau Tang, Sheung Shui Wa Shan, Ta Kwu Ling and Sandy Ridge, Lau Fau Shan.
Islands District:
Ngong Ping, Pui O, Tai O, Tong Fuk, Mui Wo, Tung Chung Road, Tai Long Wan Village, Asia Expo, Ma Wan, Hong Kong Disneyland, Hong Kong-Zhuhai-Macao Bridge Hong Kong Port , Discovery Bay, Siu Ho Wan, Cheung Chau and all outlying islands.
Hong Kong Island:
Tai Tam, Shek O, Big Wave Bay, Hok Tsui Tsuen, Cape D’Aguilar
Others:
Frontier Closed Area, Lo Wu and Man Kam To, all areas that require a permission document.
Option B: Drop-off at CircleDNA Quarry Bay Office and CircleDNA store
Alternatively, you may choose to drop off your sample directly at our CircleDNA Quarry Bay Office.
Address:
7F Prosperity Millennia Plaza
663 King's Road, Quarry Bay
Hong Kong
Operating Hours:
Mon-Sat between 9 am to 5 pm; except for Hong Kong Public Holidays
Option C) Drop-off at Circle by Prenetics Store
You can drop off your sample at any of our Circle by Prenetics stores. For store addresses and opening hours: click here. (Lunch hour: 3 pm-4 pm)
3. What Happens Next
Once your sample reached our laboratory, you will be able to receive the most updated status of your sample. It takes up to 3 business days for sample registration. Once the registration is done, an update will be shown on the CircleDNA app accordingly.
It may take up to 18 business days to analyze your DNA and generate your personalized Circle Exome results for you.
You can find up-to-date information about your sample during our lab processing procedure, by checking directly in your CircleDNA mobile app.
Note:
- This instruction is only applicable to customers returning from Hong Kong.
- Please see the following sites, if you are: