Customer happiness and satisfaction are very important to us. If you are not satisfied with the product, please let us know.
To request a refund for your purchase, kindly contact us at care@circleDNA.com within thirty (30) days of your purchase and state that you are requesting for a refund and provide the below information:
(i) Order ID,
(iii) Contact information,
(iv) Card issuer (VISA/MASTER/AMEX), and
(v) last four digits of the Credit Card
Please note that your refund can take up to 14 working days to process and to show in your credit card account.
Restrictions and Exclusions
We do not issue refunds for cash. Please consult with us to check if your purchase is eligible for refund. Do kindly note that refund request which does not meet with our internal policy or guidelines may not be processed.
For customers who purchased our tests via our retail partners (such as Green Common and Watson's), please refer to their refund guidelines to check if your purchase is eligible for refund.