Important Notice
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Option 1: Drop off at UPS Station
- Locate your nearest UPS access point, such as a UPS Store or authorized UPS drop-off location.
- Package your sample securely, using the return materials provided in your CircleDNA kit.
- Bring the packaged sample to the UPS access point and inform the staff that you need to return a package with a plastic tube(s).
- The UPS staff will assist you with the drop-off process.
Option 2: Schedule a UPS Pickup
- Provide the following information to CircleDNA:
- Shipper Name
- Pickup Address
- Contact Number
- Email Address
- Preferred Pickup Date and Time
- Once we receive your information, we will schedule a UPS pickup at your provided address.
- Package your sample securely, using the return materials provided in your CircleDNA kit.
- Have the packaged sample ready for the UPS driver to collect on the scheduled pickup date and time.
Note: CircleDNA does not assume responsibility for any charges incurred if a return shipment is independently arranged through a courier of your choice without prior approval or authorization from the CircleDNA team. Refunds for such expenses will not be provided.